Return & Cancellation Policy
At Toolswalasm.com, we aim to provide a smooth and reliable shopping experience. Please read our return and cancellation terms carefully before placing an order.
Order Cancellations
Platform-Initiated Cancellations:
We reserve the right to cancel any order at our discretion under circumstances such as:
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized transactions
- Delivery limitations or issues with shipping availability
- Non-availability of the product
- Significant and sudden changes in product pricing (particularly for rare or collectible items)
In such cases, any payment received will be refunded in full to the original payment method.
Customer-Initiated Cancellations:
Once an order has been confirmed, cancellation requests will be handled on a case-by-case basis and are subject to approval.
Returns and Replacements
Returns are accepted only on a case-by-case basis and at the sole discretion of Toolswalasm.com.
Products that are lost or damaged in transit, or where incorrect shipping details have been provided by the buyer, will not be eligible for return, refund, or replacement.
If the product you received is defective or not as described, you may contact our support team within the specified return window for review. Approval of return or replacement will depend on the situation and product condition.
Manufacturer Warranty
Some products sold on our platform may come with a manufacturer’s warranty.
In such cases, the respective manufacturer will be solely responsible for warranty claims, repairs, or replacements as per their terms. Toolswalasm.com is not liable for warranty-related issues.
Refunds
Approved refunds (due to cancellation or accepted return) will be processed to the original payment method within 7 to 10 business days, depending on your payment provider’s policies.
Need Help?
If you have any questions or need support with your order, please contact us at
contact_us@toolswalasm.com