Delivery Policy
Last updated: November 8, 2025
1. General Information
Toolswalasm.com aims to ensure that your orders are processed and delivered safely and on time. We work with trusted courier and logistics partners to deliver products to your doorstep across India.
All orders are subject to product availability, verification, and payment confirmation. If an item in your order is not available, we will notify you and process a refund if payment has already been made.
2. Shipping and Delivery Time
Delivery timelines may vary based on your location, the product type, and courier partner availability.
- Orders are usually dispatched within 2 to 5 business days after confirmation.
- Delivery to metro cities typically takes 3 to 7 business days after dispatch.
- Delivery to other locations may take 7 to 12 business days depending on courier coverage and accessibility.
Please note that weekends, public holidays, or unforeseen delays (such as weather, transport strikes, or courier issues) may affect delivery schedules.
3. Order Tracking
Once your order is shipped, you will receive an email or SMS with tracking details. You can use this information to monitor the delivery status on our courier partner’s website.
If tracking information is unavailable or not updating, please contact our support team for assistance.
4. Delivery Charges
Delivery charges, if applicable, will be displayed at checkout before you confirm your order.
- Some products or locations may qualify for free delivery.
- For remote or out-of-service areas, additional shipping costs may apply.
We reserve the right to change our delivery charges without prior notice.
5. Failed Delivery Attempts
If delivery is attempted but not completed due to reasons such as an incorrect address, unavailability of the recipient, or refusal to accept the parcel, the courier may make additional attempts or return the order to us.
In such cases, additional delivery charges may apply for re-shipping.
6. Damaged or Lost Packages
If your package arrives damaged, please refuse to accept it and inform us immediately.
Toolswalasm.com is not responsible for loss or damage during transit once the shipment has been handed over to the courier. However, we will assist you in raising a claim with the delivery partner where possible.
We strongly recommend checking your parcel at the time of delivery for any visible damage before signing the receipt.
7. Delivery Restrictions
Delivery service may not be available in certain remote or restricted areas. We will inform you if your delivery location is outside our service area, and any payment made will be refunded.
8. Contact Us
For any questions related to delivery, order status, or shipping charges, please contact us at:
Email: support@toolswalasm.com